Bo Wah Kitchen

I have been going to Bo Wah for over 20 years and have always enjoyed their food but about 10 months ago not only was my order wrong but the food was HORRIBLE. I thought that this must have been a fluke so I order again a week later. Same result. Sub par food. I gave them a few more chances because, after all, I was a loyal customer and wanted to give them the benefit of the doubt but to no avail. The food just had no flavor so I stopped patronizing them. Just the other day (after eight months) I thought I should try them one more time. Not only was the food the worst, part of the order was wrong and when I called them to inform then of the problem I was berated and insulted. I am a retired chef and have owned 2 restaurants. I also have hade many conversations with the owners (husband and wife) over the years about food and the restaurant business and have found them cordial and accommodating but now it seemed as if they were changed people. I don't know what happened but something is wrong and , what ever it is, it's bringing the business down. It used to been the best but now it's just spiraling down to the worst. I am not the only one who feels this way. I know many people who have the same experiences and opinion. I hate what has happened to this place but If they don't address the problem, what ever it is, I'm afraid they are doomed.

We have been getting takeout here for many years. The last year the quality has been very disappointing. Everything is overcooked except the. Egg rolls. I always enjoyed roast pork egg foo young but now the pork is so crunchy it’s more like egg shells than meat. We have complained but last night was another bad meal. We are done!!!

Okay so first of all I’ve been coming here for years without incident and today I received an incorrect order. It was supposed to be chicken and broccoli with shrimp fried rice. The error was that there was not one piece of chicken included only shrimp fried rice. I went back to the store within 10 minutes and simply requested they add chicken. I was very nice about it because I understand people make mistakes. Instead of correcting their error I was accused of manipulating the order and doing something to it because there no way they give this much fried rice. She literally argued me down about a 14 dollar Chinese food order. She completely blamed it on me which was ridiculous. What do I have to gain from simply asking them to correct it. I never once asked for a refund. If I was white she wouldn’t have had the nerve to question me. It was insulting and humiliating. They are racist and they will never get another dime of my hard earned black money. And the person I dealt with was some fast talking Chinese lady with glasses. Her customer service was the worst I’ve ever received. Don’t support.

I have been going here for 20 years. The food was always good. They lost a loyal customer now because of their inconsideration and rudeness. I ordered food to pick up. Got home and my order was wrong, they gave me a quart of food instead of a combination dinner AND charged me for it. I called them and explained the situation to them and asked if they could just give me an egg roll. They said no, I have to bring the wrong order back and they would replace it with the right order. I went back out in the rain and returned the food and picked up the right order, meanwhile all my other food for my family is home getting cold. I asked them if they can just throw in an extra egg roll instead of refunding me the $2 difference in price. They accused me of asking for free food and said that is not right. I said that is not what I’m doing, I’ve been coming here for 20 years (they know me). They did this in front of other customers. I told them then give me my money back, she said after I help these other customers. I said forget about it, I will find a new restaurant to go to now, you lost my business, they said good, go do that. How can they treat customers like that? What happened to the customer is always right (which I was)